PO BOX 6768 St Kilda Road Centeral VIC 8008

Frequently Asked Questions

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Little About Stor

What is Stor ?
STOR is an online marketplace for commercial and industrial storage space, connecting people with extra space (Hosts) with those looking for storage space (Renters). At STOR we are about utilising and sharing local resources to meet a need in the community. Our website makes it quick, easy and most importantly safe to store goods and make money.

The Basics Your profile

You can sign up anywhere, anytime, simply by going to the STOR home page. Just click Sign In and create an account. You can create an account with your email or any of your social media accounts: Facebook, Twitter, LinkedIn or Google+.
Once you have created an account and activated your account via your email, you can edit your details using the Account Details tab.
Having a profile picture proves your credibility to all those you interact with including Hosts, Renters and STOR staff. A proper profile picture will make your account more trustworthy, which will help your business build up a positive reputation on STOR’s market space. STOR does not allow users to upload inappropriate images such as nudes or violence-related content as their profile picture.
No. The reason we ask you to fill in all your contact details is so that STOR can check your identity and the reliability of your business. STOR will act on your behalf to protect all your personal details in our system. Hosts and Renters can contact each other directly by using STOR’s online messaging system. Please refer to our privacy policy for more information.
This could be because your profile set-up is incomplete. You must upload all verification documents including your profile picture, mobile phone number, driver’s licence, ABN certificate, insurance certificate, company trading name, ABN number, email and address in order to achieve a high trust rating. Hosts and Renters must have a trust rating of minimum 3.5 stars in order to create listings and make bookings with STOR.
The more details and verification documents you include in your profile account, the higher the trust rating you will obtain for your account. You can also verify your social media account with STOR, which will also help boost your STOR trust rating.
Yes, you can be both a Renter and a Host with one STOR account. You can also operate multiple accounts with different emails if you wish. Each separate account must meet the same requirements; all verification documents must be provided and details about yourself and your business must be filled in. You can switch between being a Host and a Renter by clicking on Reservations or Bookings in your STOR account.
Our staff will usually approve your profile within the same business day.

I'm a renter

Depending on the area and features you are looking for, should you use STOR you would not need to sign any 3 years leases for warehouse space and also pay bond, buy equipment and hire staff, a typical warehouse of 1000 m2 in industrial area would cost around 40k+ outgoings per annum plus equipment and labour, STOR is convenient and flexible with no contract period.
We appreciate that the safety of your property is paramount. That is why we provide 3 steps verification process which check the Identity of the host.
Available space will vary from fully secured (alarmed security systems, lock & key) to outdoor. The listing will describe the security of the space and it is up to you to select the most suitable listing for your goods.
No Illegal or toxic products, no perishables, no highly flammable or unstable products. You have a duty of care that means your items will not cause any harm to the space rented or to the host, if in doubt please check with host.
Conditions or “rules” of rental should be clearly listed and agreed to by the Host, but more often than not yes you can. You can directly message the Host at any time to arrange access through the STOR website.
Your payment always goes through Stor.com.au, this is both safe and easy. If your host is asking for direct payment please contact us on [email protected]
Once you have agreed a move in date and time with the Host, it is your responsibility to transport and store your goods safely. You will need to ensure your items are ready for storage so as to keep disruption to a minimum on the day.
There should be no valuables stored in rented spaces, all items to be stored should be available to be seen if your host has any concerns.
The Host will set the access rules in the listing and you can directly message the Host to request access at any time. Flexibility and collaboration is important. If you have any issues accessing your items please contact Stor immediately on [email protected]
Yes of course, if there is an unexpected change of situation and you no longer require storage please notify us ASAP. Depending on the notice given a fee may/may not be charged (see Terms and conditions).
Commercial and industrial storage space.
If you have bought insurance, your insurance company will cover you on your behalf. Contact us straight away so that we are aware of this issue and can provide you with further assistance in line with the details of the incident.
You can apply for an extension during your storage period with your current listing. Head to Bookings and select Extension Request. It is up to the Host to make the ultimate decision on whether to approve or disapprove your request, according to their own circumstances.
All bookings are charged based on the Host’s prices set. All estimated fees are clearly displayed on the Reservations and Bookings screens. STOR charges 30% on all charges.
The earliest time you can check in for your confirmed booking is 72 hours prior to your arrival time. The latest check in time will vary depending on the Host’s warehouse rules and policy. You will need to contact the Host directly if you wish to check in prior your check in date, or check in later than your agreed time. Please have a valid reason for this. You must deliver or pick up the goods according the Host’s site operating times.
A reservation is the initial stage of the business transaction, where the Renter makes an enquiry to the Host. A reservation includes details about your storage goods, storage intentions, duration and other essential information. It allows you and the Host to communicate needs, requirements and services. Once both parties have established a clear understanding of the deal, and have accepted the price and conditions of service, the Host confirms the reservation. Renter will then confirm the check in date and details and enter payment details, the reservation will then becomes an active booking, payment will be deducted on the date of check in once it is confirmed by the host.
Your reservation is pending because the Host has not responded to your request yet. A reservation does not become active until the Host has confirmed it, when it becomes a booking. A Host may respond to your request slowly or quickly depending on how frequently they check their Host inbox for request notifications. Some Hosts need time to consider and process user requests, but most will respond within two business days.
Hosts may require time to consider and process user requests, but most will respond within one to two business days.
If you cancel your reservation before the Host has confirmed your request, there will be no penalty. If the Host has already confirmed your reservation and it has become an active booking, then you will be charged a cancellation fee. Please refer to our Terms of Use.

I'm a host

We are giving away 12 month free membership and Free Sign up fee, Saving you a total of $330, so that you may try our system for free for the first year. Stor collects a 30% fee for all transactions.
You can set any price as you wish, we do have a minimum rental price set, we recommend you also review the sites and see what others are offering around your area.
Stor advertise online and offline. We use paid searches, internet ads, targeted leaflet drops, flyers and have enlisted promotions companies to further diversify our marketing spend. You will start to see Stor popping up all over the place.
As a Host you can refer all tricky issues to Stor. On the rare occasion where the need may arise, we can help manage resolutions including but not limited to, payment, storage removal due to overstay, lost items claims by renter etc.
If you need help, we’ve got help, call us on 1300 11 STOR (7867) or live chat with our customer service team.
If you need help, we’ve got help, call us on 1300 11 STOR (7867) or live chat with our customer service team.
Payments are made weekly or monthly, on Fridays. The first payment will be made into your nominated Australian bank account on the first Friday two weeks from the move-in date (so between 15 and 21 days). A weekly or monthly payment, depending on the payment cycle selected by the Renter, will then be paid until the end of the lease term. STOR reserves the right to claw back any payment made to you should a user’s transaction bounce.
Payments are made weekly or monthly, on Fridays. The first payment will be made into your nominated Australian bank account on the first Friday two weeks from the move-in date (so between 15 and 21 days). A weekly or monthly payment, depending on the payment cycle selected by the Renter, will then be paid until the end of the lease term. STOR reserves the right to claw back any payment made to you should a user’s transaction bounce.
The 30% service fee is how Stor makes money, and covers our costs to: Create an active and safe marketplace with verified Hosts and Renters; Advertise your ads to find the right renters for the right sites; Maintain the software platform and provide 24/7 Live Chat and call centre operations to service the market; Offer Stor Property and Goods Protection and insurance. Other free sites do not offer the same services, and this is what we believe sets our marketplace apart.
Any income that you earn by renting out your space on Stor should be declared on your annual tax return, as is the case with all income whether that be from Uber, AirBnB or eBay. We recommend that you consult with your accountant or tax advisor to understand your personal tax obligations, and any tax deductions that you may be eligible to claim.
Renters who do not show up will be penalised under our cancellation policy. If the situation is urgent, please report it to STOR’s online assistance or via phone. We will try to assist you in contacting the Renter.
If the Renter has left their products and goods unattended for 30 days after the period agreed on STOR, they are classed as abandoned goods and you have the right to keep their items. Please refer to our Terms of Use for further information.
Anyone who accesses the STOR listings page is a potential customer for your storage space. Visitors to the STOR website can browse on any active listing on the site. However, only registered STOR users with approved verifications are authorised to make a reservation on your listings.
Yes, STOR can arrange that for you. For further details and assistance, please call 1300 117 867 or contact us online.
Only authorised STOR employees have access to your original documentation. This is used for troubleshooting or internal purposes.